Trust your team
Daniel Keighron-Foster
Stop wasting time wondering if people are trying to screw you over. Some people think this approach is naive, but it's served me well.
The yes man
Brad Houldsworth
In retrospect, I should have just watched “Yes Man”...
Just write more softly
Rachel Witkin
The difference between how men and women write opened my eyes and made me think about how I communicate.
When you assume, you make an ass out of you and me
James Gurd
I’m much more explicit with instructions and ask for evidence of what’s been done and documentation where relevant.
Business lessons from Sylvester Stallone
Sam Jones
Being punched in the face repeatedly by a man twice your size is great motivation to get your act together.
Second guessing
Amir Lodge
I was questioning absolutely everything to the point of obsession.
Caught up in our specialisms
Paul Randall
I almost forgot that many companies still aren't aware of the concept or the benefits of UX.
The reality of a terrible job move
Stuart Findlay
The business values were a world away from mine. A quick chat with a recruiter would have warned me off.
Human brains
Matt Curry
Why not hire people? Y'know, actual human brains that can make decisions and stuff. It'll probably end up cheaper. Instead of some fancy automated system that tells you where conversion is falling down, hire more analysts and researchers!
Hiring smart people
David Levine
The whole point of hiring people smarter than you is to trust them to make decisions. Once you do, you realise they're right far more often than you are.
Lazy phrasing can hurt others
Hilary Stephenson
Seeking to be inclusive and politically correct is a good thing in business and shouldn't be seen as a weakness
Always winning
Hector Kolonas
Amazing humans build great companies, and humans are complex creatures, especially those who dream big, take insane risks, and take the road less travelled. All humans have extremely good days, and dark days where we just don't want to put our trousers on in the morning.
My agency was driving me to despair
Paul Rouke
In just two years, I had changed from being a specialist working with clients in a 3-person company to running the day-to-day operations of a 13-person company
VCs made us feel unloved
Al Mackin
It wasted time and energy, and at the end of six weeks, it was a pretty negative place to be.